Our Approach

United Design and Construction (UDC) manages every project with the utmost care, which is the foundation of their success. Their approach to project management and contract administration is driven by a collaborative and non-adversarial attitude.

The Project Execution Plan (PEP) serves as the primary document for planning, executing, monitoring, and controlling projects. It acts as the central communication tool to ensure all stakeholders understand the project objectives and how they will be achieved.

The PEP is a key agreement between the Headquarters and the federal project director. A preliminary plan must be developed and approved at Critical Decision-1. The project objectives are derived from the mission needs statement, with input from an integrated project team to develop the PEP.

As a living document, the PEP evolves to reflect current and future processes, such as integrating safety into the design process. Updates are regularly made as projects progress through different Critical Decision stages.

United Design and Construction (UDC) was established in 2003 to provide facility management services to the building industry. We employ 169 people and are committed to delivering excellence.

Quality is at the core of our business because we value our customers. We aim to provide products and services that meet and exceed expectations. Our dedication to continuous improvement is supported by a Quality Management System that helps us measure and enhance our performance.

To achieve total customer satisfaction and continuous improvement, we have implemented the following systems and procedures:

• Regularly gathering and monitoring customer feedback.
• A clear customer complaints procedure.
• Selection and performance monitoring of suppliers based on specific criteria.
• Training and development programs for employees.
• Regular audits of internal processes.
• Measurable quality objectives aligned with our business goals.
• Management reviews of audit results, customer feedback, and complaints.

Our internal procedures are regularly reviewed and documented in a Quality Manual accessible to all employees.

This policy is prominently displayed on the company notice board and is also included in the staff handbook. While the Managing Director holds ultimate responsibility for quality, every employee is accountable for maintaining high standards in their respective roles, ensuring quality is embedded across the organization.

United Design and Construction (UDC) is dedicated to providing construction services of the highest standard. We are committed to understanding, meeting, and exceeding the needs and expectations of our customers.

Our policy of continuous improvement is driven by insights gathered from customer satisfaction surveys and regular reviews of targets and objectives. By fully understanding customer requirements at every stage—from the initial site meeting to the construction process and final handover—we aim to deliver exceptional results.

The management team at UDC is committed to maintaining these standards and continuously improving all processes. To ensure the success of this policy, we:

• Regularly review quality systems for continuous improvement using tools like job process sheets and waste management forms.
• Measure and enhance company performance through Key Performance Indicators (KPIs).
• Ensure all employees understand their responsibilities under the Quality Assurance Policy.
• Foster teamwork at all levels through daily discussions and toolbox talks.
• Provide the necessary resources and training to maintain high-quality workmanship and performance.
• Conduct regular appraisals to motivate employees and ensure exceptional service delivery.
• Require subcontractors and collaborators to meet strict quality standards using tools like subcontractor questionnaires.
• Implement a robust Health and Safety Policy, including risk assessments and method statements where necessary.
• Maintain effective communication, keeping clients informed and involved throughout the project.
• Minimize material and resource waste in line with our Sustainability Policy.
• Deliver defect-free projects on time, within budget, and with all necessary documentation.

At UDC, quality is an integral part of our sustainable business strategy. We are committed to achieving and exceeding high standards in all aspects of our work, ensuring customer satisfaction and long-term success.